We are happy to issue a Return, Refund or Replacement within 7 days of order delivery for the following cases: Wrong Item Delivered, Transport Related Damage, Ordered Item Unavailable or Order Undeliverable.
To be eligible for it, your item must be unused, unopened and in the same condition that you received it in. It must also be in the original packaging.
Conditions:
- Do not accept any product which seems to be tampered by the courier services.
- Make a video while opening the packaging as a supporting proof.
- Do not break the seal of the product if you have any doubts/questions about authenticity.
- Once the product seal is broken, we do not accept return/replacement for the product.
We shall not accept any return/replacement if the above conditions are not being followed.
Q: What should I do if I receive a damaged product, or wrong product?
Ans: If an item is found damaged or incorrect as per description on our website, please send a snapshot of the outer packaging, product batch number and images of products received with invoice copy to our customer care at orders@powerplusglobal.com
Once you raise the concern we will investigate internally revert in 2-3 business days and subsequently revert to you.
Note – As per our return policy you need to raise concern within 3 days of receipt of the products (determined as per courier company logs) along with proper product images and unboxing videos.
Q. What should I do when I receive courier damaged product/item?
In rare cases of transport damage, if you find the carton box damaged/tampered, please reject it at delivery (including prepaid orders) and contact us to resolve the matter.
NOTE: We do not allow for any returns except in the aforesaid circumstances.